Refund Policy

At Saramoon.com, we want you to be satisfied with your hand-knotted Persian rug purchase. Here’s our refund policy:

Returns Timeframe

We accept returns within 15 days of purchase. After this period, refunds or exchanges are not possible.

Eligibility for Return

To qualify for a return, rugs must be unused and in their original packaging.

Non-Returnable Items

Certain items cannot be returned, including perishable goods and gift cards.

Partial Refunds

Partial refunds may be granted for rugs not in their original condition or returned beyond the 15-day window.

Refunds Process

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, refunds are processed and credited to your original payment method within a specified timeframe.

Late or Missing Refunds

If you haven’t received a refund, please check your bank account and contact us at saramoonco@gmail.com for assistance.

Sale Items

Sale items are not eligible for refunds.

Exchanges

We only exchange rugs if they are defective or damaged. Contact us at saramoonco@gmail.com to initiate an exchange.

Shipping

Customers are responsible for return shipping costs. Consider using trackable shipping for items over $100 to ensure delivery.